Terms and condition

This section is about the relationship between customers and travel company – individual entrepreneur Lubomir Hoška, HOŠKA TOUR, registered in Czech republic, in district Trade Office in Jičín with registered headquarters Zámecká 499, CZ 507 81 Lázně Bělohrad – Czech republic. Clients agree with terms and condition set out below.

1. Booking process

The client has to ask Hoska tour staff by e-mail or fill the form on czechwalks.com to make a booking. In booking have to be which tour, date, group size, special requested, contact (phone), allergy, state, type of room. The date will be confirmed as soon as possible by our staff (usually up to 24 hours but maybe later). The client will be contacted via e-mail with confirmation of tour and final price. The client has to up to 1 week final confirmed (if it is not necessarily early). With confirmation email is order blinding with all commitments.

2. Payment

All payments have to be made to Hoska tour bank account in €: The Name and Address of the Account Holder: Lubomir Hoska, Zamecka 499, CZ 507 81 Lazne Belohrad, The Czech Republic

The Name and Address of the Bank: Komercni banka, a.s., Lazenska street 151, CZ -507 81 Lazne Belohrad, The Czech Republic

IBAN: CZ800 1000 000 000 396240237

SWIFT/BIC: KOMBCZPPXXX

Deposit at least 50% no later than 14 days after your final confirmation. Rest no later than 7 days before arriving and using first our service. In exceptional cases we can discuss payment no later than 7 days before arriving and starting services.

3. Groups

If you make group booking send one name from the group. We require one payment together.

4. Insurance

Foreign travel insurance is highly recommended and made by the client before departure. Travellers have to carry insurance card during the stay.

5. Special request

The client has to disclose its special request when booking or later. During your stay you can no longer guarantee availability of all requirements.

6. Change in price

Hoška tour reserves the right to increase the price of tours in case the Czech crown will decrease by more than 10%. Likewise, in the case of higher costs associated with transportation. In the event of a price increase of trips, due to changes in the exchange rate of the Czech koruna, will increase the package price determined as the difference between the total price of services depending on the exchange rate on the date of purchase of services and the total cost of those services on the date of booking. Increase tour price is due in the amount of CZK determined by calculation. It can also lead to an increase in prices of package tours in the event of a price increase for the carriage of our carriers as a result of increasing oil prices on world markets. Hoška tour has the right to increase the prices of tours of the foregoing, no later than 21 days before the start of the tour. Price increase to 10% of the total package price is no reason for opting out of the tour.

7. Change in booking

The client is required to report changes immediately as they occur. In some changes such type of room. They may incur additional charges

8. Cancellation

The client is required to pay the following cancellation fees when cancelling:

20% longer than 30 days before arriving

50% from 29 to 15 days before arriving

100% from 14 to 0 days before arriving

Hoška tour reserves the right to cancel a tour in exceptional circumstances.

9. Passports and visas

The client is responsible for has all the requisites for entering the country.

10. Complaint

If the tour does not take place in accordance with contractual terms and conditions, the client is entitled to complain about poor service to a local contact, or in writing within one month after returning from the trip.

According to the Consumer Protection Act, it is possible that the customer turned to the Czech Trade Inspection and commenced proceedings for judicial resolution of consumer disputes. Contact details: Czech Trade Inspection Authority General Inspectorate -oddělení ADR, Štěpánská 15, 120 00 Praha 2, Email: adr@coi.cz, Web: adr.coi.cz.

11. Delays

Hoska tour does not sell flight/train tickets and aims to meet all the delay but does not guarantee to ensure follow-up services. Please claim from the airline/railway company direct and/or your travel insurance policy for any such loss.

12. Weather

Hoška tour is really not responsible for weather condition. The Czech Republic lies in the moderate temperature zone.

13. Our responsibility

Hoska tour responsibility is to fulfil all the commitments promised at booking. Hoska tour is not responsible for natural disasters and terrorist attacks. We will not be responsible for any injury, illness, death, loss, damage, expense, cost or another claim of any description whatsoever which results from: – the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or the act(s) and/or omission(s) of a third party not connected with the provision of your arrangements and which were unforeseeable or unavoidable or ‘force majeure’ as defined in clause 8 above. We are not responsible for the theft, damage to baggage,

14. You responsibility

Follow all our recommendations and comply with prohibitions. You should be careful.

15. Data protection

Hoska tour will use all data only by staff or partners (hotels, transport) if necessary. Data will be used only with the affair of the trip and will not be provided to third parties.

16. Website information

We hope our information on website czechwalks.com is correct but we reserve the right to make changes before making final confirmation after booking.

These Terms apply from September 1, 2016 and are an integral part of the booking.